Tasks:
- * Build WebSocket and streaming media integrations
- * Connect telephony systems to Voice/CTI platforms
- * Create testable specifications and integration runbooks
- * Decompose integration work and review implementation quality
- * Define voice integration architecture and cross-team decisions
- * Deliver and tune integrations within customer environments
- * Design and operate SIP trunking, signaling, and media integrations
- * Feed recurring production failures into architecture and runbooks
- * Implement call-path security and media encryption
- * Improve call setup success, failover, and graceful degradation
- * Integrate CCaaS platforms with hosted voice services
- * Map customer telephony and contact center architectures
- * Monitor latency jitter packet loss and dropped calls
- * Troubleshoot production call-path incidents
- * Validate audio, signaling, and event stream quality
Perks/Benefits:
Skills/Tech stack required:
[Amazon Connect] [API Design] [Audio codecs] [Call-path reliability] [Call Routing] [CCaaS] [CTI] [Failover Design] [Five9] [Genesys] [Media APIs] [Media Encryption] [Media gateways] [NICE] [Observability] [PBX] [PII handling] [Production Monitoring] [Real Time] [Real-time audio] [RTP] [SIP] [SIP Security] [SIP trunking] [Software testing] [SRTP] [Streaming Media] [Streaming media APIs] [System design] [Telephony Integration] [Twilio] [WebRTC] [WebSocket]
Educational requirements:
[Bachelor's Degree in a Related Technical Field] [Bachelor's Degree in Computer Science] [Bachelor's Degree in Software Engineering]
Role(s):
[Communications Engineer] [Connectivity Engineer] [Deployed Engineer] [Engineer] [Forward Deployed Engineer] [Real-time Communications Engineer] [Software Engineer] [Staff Software Engineer] [Telecommunications Software Engineer] [Voice Connectivity Engineer]