About the role
We have an exciting opportunity for an IT Support Engineer to join our Global IT Support team. You will work closely with our technical and security teams to improve delivery service and optimise the end-user experience. Your primary focus will be supporting colleagues in Australia, with opportunities to contribute to wider global operations. You will diagnose, repair and maintain hardware and software assets, while contributing to service improvements, technology adoption, and operational excellence.
Key responsibilities
- Install, configure and support computer hardware, software, operating systems, networks, printers, scanners, audiovisual equipment, wireless access points and CCTV systems.
- Monitor and maintain computer systems, networks, and IT services.
- Respond promptly to incidents, service requests and enquiries through the IT Service Desk.
- Provide high-quality technical support across all regions, both in person and remotely.
- Maintain accurate Service Desk records, documenting diagnostic steps, resolutions, and user communications.
- Administer user accounts and access across Microsoft 365, Active Directory, Microsoft Entra ID and Microsoft Intune.
- Contribute IT expertise to projects and recommend secure, supportable solutions.
- Test new technologies, support upgrades, and assist with technology rollouts.
- Maintain accurate and up-to-date asset management records.
- Apply a security-first approach to all support activities, changes and access-management tasks.
About you
- A minimum of three years' experience in an IT Support role.
- Hands-on experience with Microsoft 365 administration, Active Directory, Microsoft Entra ID and Microsoft Intune.
- A strong understanding of computer hardware, software, and common workplace technologies.
- Methodical troubleshooting and diagnostic skills.
- Experience using an IT Service Desk system and maintaining accurate support records.
- Practical asset management experience.
- Strong organisational, prioritisation and coordination skills.
- Clear, professional communication and strong administrative skills.
- The ability to work effectively both independently and as part of a global team.
- A genuine interest in technology and enthusiasm for helping colleagues adopt new tools and solutions.
About us
For more than 30 years, Achilles has helped organisations protect their business interests and reputations through supply chain transparency, carbon reduction insights, and ESG management. Operating from 17 locations worldwide, Achilles champions sustainability, social responsibility and global risk management, helping organisations meet investor expectations, comply with ESG regulations and achieve ambitious sustainability goals.