Senior Software Engineer (Senior ServiceNow Developer)

Job Description

We are looking for a Senior Software Engineer (Senior ServiceNow Developer) to join the Sopra Steria Polska team and contribute to the projects for our clients.

Note that we can only offer cooperation to people who are located in Poland and have EU citizenship.

Responsibilities:​

• Participate in ServiceNow implementation, enhancement, and optimization projects.

• Analyze business requirements and translate them into scalable ServiceNow solutions.

• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.

• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.

• Implement new functionalities and enhancements in accordance with business and technical requirements.

• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.

• Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices.

• Support platform upgrades, patches, and releases, including testing and validation activities.

• Monitor and maintain integrations and APIs to ensure reliable platform operations.

• Maintain up-to-date technical documentation for configurations, integrations, and custom developments.

• Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.

• Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

Qualifications

We are looking for someone with:

• Solid hands-on ServiceNow development experience, ideally around 4–5 years.

• Good knowledge of ITSM and the ServiceNow platform in general.

• Practical experience with CMDB, CI classes, relationships and data imports.

• Experience with REST integrations, IntegrationHub, Import Sets/Transform Maps and scripting.

• Good ServiceNow scripting skills: Business Rules, Script Includes, Client Scripts, GlideRecord, Flow Designer, etc.

• Understanding of data modelling and ability to translate functional/data requirements into ServiceNow configurations.

• Ability to analyse existing solutions, troubleshoot issues and independently implement moderate-complexity changes.

• Experience with upgrades, maintenance and day-to-day evolution of ServiceNow ITSM processes.

• Experience with Discovery, Identification and Reconciliation Engine (IRE), CSDM, Service Graph Connectors, Security Operations or ServiceNow instance consolidation would be an advantage, but is not required.

Additional must Have Requirements:

• Strong problem-solving and analytical skills.

• Fluent English B2/C1.

• Strong communication skills to collaborate with cross-functional teams.

• Proactive and detail-oriented.

• Ability to document processes and share knowledge effectively.

• Being open to occasional business trips abroad and visits in our office in Katowice.

Additional Information

What we offer:

- BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus,[copyrights, life insurance, certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten.

- DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches, Worksmile, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud).

ADDITION: free parking, fresh fruits, workation.

In case of questions, please contact the HR team.

The recruitment process for this position consists of two stages:

• a short phone call with a recruiter (30 min max)

• one-hour long interview on Teams (with both general and technical questions)

Salary range:

UOP: 12 000 -16 000 PLN gross/month;

B2B: 100-140 PLN/h net + vat.

All information about salary range and its additional components will be provided during the 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.