Head of Technology, Customer Data, and AI

Summary

Duties

The Head of Technology, Customer Data, and AI (TCDAI) collaborates with internal and external stakeholders to drive enterprise-wide transformation, promote data-driven decision-making, and maintain the highest standards of operational excellence, compliance, and ethical use of technology.

The Head of TCDAI is responsible for the following:

• Developing and executing unified technology strategy: Formulating, implementing, and continuously refining a comprehensive technology strategy that spans multiple organizational layers. Ensuring alignment with the agency's overarching mission, strategic objectives, and operational priorities. Leveraging customer data and Artificial Intelligence to drive innovation, enhancing operational efficiency, and delivering improved services at the enterprise level. Regularly assessing emerging technologies and industry trends to inform strategic direction.
• Championing enterprise-wide AI strategy: Leading the development and execution of an enterprise-wide artificial intelligence (AI) strategy. Identifying and prioritizing opportunities for automation, advanced analytics, and AI-driven solutions that support organizational goals. Overseeing the ethical, transparent, and responsible deployment of AI technologies, ensuring compliance with applicable laws, regulations, and ethical standards. Promoting AI literacy and responsible innovation throughout the organization.

Requirements

Conditions of employment

To be considered minimally qualified for this position, candidates must have had responsible professional experience at a senior level (equivalent to the GS-15 in either the General Schedule (GS) or a comparable pay plan).

• Must be a U.S. Citizen or National.
• Subject to a 1-year supervisory probationary period (unless already completed).
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• May be subject to pre-employment and random drug tests
• Must file a Public Financial Disclosure Report OGE-278e within 30 days of appointment and annually from then on.
• You may be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

There are three key documents that contain important information about your rights and obligations. Please read and retain these documents:

• Noncriminal Justice Applicant's Privacy Rights, for those who undergo an FBI fingerprint-based criminal history record check for personnel vetting, which includes Rap Back;
• FD-258 Privacy Act Statement - FBI (this is the same statement used when your fingerprints are submitted as part of your background investigation); and
• SEAD-3-Reporting-U.pdf (dni.gov), (applicable to those who hold a sensitive position or have eligibility for access to classified information).

Qualifications

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.

The application process used to recruit for this position is RESUME BASED. It is important that your resume be complete and thorough, following the requirements outlined below.

As a basic requirement, to meet the minimum qualification requirements for this position, applicants MUST demonstrate progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under Executive Core Qualifications and Mandatory Technical Qualifications within their resume - NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit will not be reviewed beyond page 2, or may be disqualified. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position.

Separate narrative statements addressing the Executive Core Qualifications (ECQs) or the Mandatory Technical Qualifications (TQs) will not be reviewed or considered.

To be considered minimally qualified for this position, candidates must have had responsible professional experience at a senior level (equivalent to the GS-15 in either the General Schedule (GS) or a comparable pay plan). Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service or its equivalent with state or local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement and all executive and technical qualification factors automatically disqualifies an applicant.

NOTE: If you are (1) a member of the SES, (2) have been certified through successful participation in an Office of Personnel Management (OPM) approved SES Candidate Development Program (SESCDP), or (3) have SES reinstatement eligibility, you must attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES.

TECHNICAL QUALIFICATIONS (TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications.

1. Senior-level experience directing an enterprise technology strategy that aligns with business priorities, demonstrating expert knowledge of enterprise architecture principles, cloud technologies, and specialized platforms.

2. Senior-level experience directing an organization wide AI strategy to deliver measurable business value, including identifying and prioritizing responsible opportunities for automation, machine learning, generative AI, and advanced analytics.

DESIRABLE QUALIFICATION (DQ):
1. Senior-level experience leading customer data strategies that integrate data across the enterprise to drive actionable insights, personalized customer experiences, or measurable business growth.

EXECUTIVE CORE QUALIFICATIONS (ECQs): In addition to the Technical Qualification requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs you may not receive further consideration for the position.

There are five ECQs:

ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - Demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people;

ECQ 2: Driving Efficiency - Demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades;

ECQ 3: Merit and Competence - Demonstrated knowledge, ability, and technical competence to effectively and reliably produce work that is of exceptional quality;

ECQ 4: Leading People - Demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable; and

ECQ 5: Achieving Results - Demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors.


**Note for Current and/or Former Political Appointees: OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-Career SES employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose that to the Human Resources Office within your application package.