IT Specialist (Support & Strategy Lead)

Summary

Duties

• Working with senior technical and managerial representatives in the development of Systems-wide directives, standards, specifications, policies.
• Implementing strategies, management guidelines, procedures, or practices and/or in new developments and advanced techniques in a specialty area.
• Prepares and presents written reports and memoranda, oral briefings, seminars, workshops, and recommendations concerning long range objectives that provide authoritative information and analyses.
• Serves as team leader for advanced system software/hardware project efforts.
• Directs development of overall plans, criteria, and programming specifications.
• Coordinate team efforts in accomplishing the work; and integrates efforts with other projects underway.

Requirements

Conditions of employment

• All application materials must be received by the closing date.
• Applicants must be in good standing.
• Applicants must have a fully successful rating of record.
• Official Personnel Folders will not be reviewed.
• Requests for copies of application documents will not be accepted.
• All application forms submitted become the property of SSA Human Resources.

Qualifications

Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.

Your SSA-45/resume must provide sufficient experience, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. Your SSA-45/resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position. Your resume and supporting documents must specifically address the evaluation criteria for the position. Describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Be clear, accurate and specific when describing your experience; e.g., list all positions separately, include full start and stop dates for each position, your component and grade, and a comprehensive description the relevant duties you performed in each position.

YOUR RESUME OR SSA-45 MUST INCLUDE YOUR OFFICIAL DUTY STATION AND YOUR COMPONENT (DC-LEVEL DOWN TO OFFICE-LEVEL) OR YOU MAY BE FOUND INELIGIBLE.

This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official. Please submit a thorough SSA-45/resume that directly relates to this position. If your application materials do not demonstrate the knowledge, skills, abilities, experience needed for this position, your application will be ineligible for consideration.

To qualify for the 2210 IT Specialist series, the applicants must demonstrate the following competencies:

Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail.

Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and am committed to providing quality products and services.

Oral Communication (Level 3, Intermediate)- Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral presentations; listen to others, attend to nonverbal cues, and responds appropriately.

Problem Solving (Level 4, Advanced)- Identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations.

Teamwork (Level 4, Advanced)- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Technical Competence (Level 4, Advanced)- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Information Management (Level 4, Advanced)- Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

Interpersonal Skills (Level 4, Advanced)- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations

Decision Making (Level 3, Intermediate) - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

Specialized Experience: Applicants must have specialized experience that is directly related to the work of the position and have equipped them with the competencies required to successfully perform the duties of the role. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled.

To qualify at the GS-14 level, you must have specialized experience at the GS-13 level, or equivalent. This experience must demonstrate proficiency in the following:

1. Leading complex analysis to address hardware, software, and user access configuration issues related to laptops, meeting room equipment, Active Directory, SAM, and Microsoft Exchange. Providing advanced IT admin tools management and resolving complex end-user support.

2. Conducting thorough assessments of current customer service delivery processes to identify areas for improvement. Researches, evaluates, and plans for the implementation of new solutions, while providing training and support to IT staff to maximize adoption and enhance overall customer satisfaction.

3. Leading end-to-end projects, including requirements gathering, resource allocation, and coordination with cross-functional teams. Ensures timely and successful implementation of software upgrades, hardware deployments, and peripheral refreshments to meet client needs and organizational objectives.

4. Clearly and effectively communicates by conveying complex technical concepts in both written and verbal formats to audiences with varying levels of technical expertise.

The specialized experience is REQUIRED and must be explicitly documented/described in your resume, or you will be disqualified from further consideration.

Qualification standards and additional information for this position can be found here: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

NOTE: You cannot be credited for experience unless you clearly show your grade level at the time the experience was gained, as well as the dates you were at that grade level. If you combine career-ladder experience into a single description of duties, you may be eliminated from consideration based on failure to clearly document the required experience at the required grade level for the required period of time.

Qualification requirements must be met by the closing date of this announcement.

Applicants for promotion must have 52 weeks at GS-13.

Time in grade requirement must be met by the closing date of this announcement.