Tech Lead and Manager of Production Engineering

Join Ramp, a fast-growing fintech company, as a Tech Lead and Manager of Production Engineering. In this role, you will be responsible for making Ramp faster, more reliable, and more scalable. You will lead architectural changes, partner with product teams, and drive technical outcomes across the organization. You will also build critical infrastructure, enable AI-native engineering, and participate in on-call rotation. This is a hands-on position that requires strong software engineering fundamentals and experience with distributed systems at production scale.

- The mindset we're looking for:
- You move with urgency but without chaos. You know when to go fast and when to slow down and do it right
- Comfortable using AI tooling and coding agents as part of your everyday engineering workflow — we expect our engineers to leverage these tools to move faster and think bigger
- You leave things better than you found them. Every system you touch, every process you encounter — you move it forward. Not always dramatically, but always directionally. You picked it up in a certain state; you leave it in a better one
- Track record of leading technical projects end-to-end, including cross-team coordination
- You treat product teams as your users. You build for them, communicate with them proactively, and measure success by how much faster they can ship. But you're also an owner — when something is broken or blocking, you don't wait to be asked. We win when our customers win
- 2+ years of software engineering experience shipping high-quality architectures for critical systems
- You can't walk past something broken without wanting to fix it — and you don't stop at the workaround. You find the root cause and eliminate the class of problem
- Familiarity with observability practices (SLOs, error budgets, alerting, dashboards)
- You think in systems, not tasks. You understand that "fixing the bug" is step one; making it so the bug can't happen again is the job
- Strong software engineering fundamentals — you write clean, well-tested, production-ready code
- Hands-on experience with distributed systems at production scale
- Experience profile:
- We don't hire for a checklist. We hire for the instincts that make someone exceptional on this team
- You are equally comfortable reading a database query plan, reviewing a system design doc, writing a Terraform module, and jumping into an incident at 2am
- Experience with at least one major cloud provider (AWS preferred)
- Contributions to developer experience or internal platform tooling
- Experience with cellular or multi-tenant architecture patterns
- Experience in fintech, payments, or regulated industries (FedRAMP, SOC 2)
- Prior work on workflow orchestration systems (Temporal)