Director of Engineering (Infrastructure and Operations)

Join our team as the Director of Engineering (Infrastructure and Operations). In this role, you will lead the Core Infrastructure and Operations Engineering team, manage and mentor a multi-functional team, and own our cloud platform. You will drive enterprise-grade reliability for mission-critical systems and partner closely with product and engineering leaders. The ideal candidate will have 12+ years of experience in software/infrastructure engineering, including 5+ years leading Infra/SRE/ops organizations, and a strong sense for systems architecture.

- Ability to collaborate and work effectively cross functionally with a strong sense of ownership
- Clear communication skills and ability to manage escalations with CEO-level visibility
- Background in B2B SaaS or other high‑reliability domains (payments, logistics, safety)
- Nice to have
- Experience in interfacing with vendors, partners and cost governance
- 12+ years in software/infrastructure engineering, including 5+ years leading Infra/SRE/ops orgs and managing managers with a strong sense for systems architecture
- High AI fluency – able to evaluate, integrate, and govern LLM/AI platforms (AWS Bedrock, Anthropic/Claude, OpenAI) for engineering and ops
- Proven record running high‑reliability platforms (SLOs, incidents, on‑call, postmortems). Experience driving processes and programs to raise the bar and engineering excellence
- Experience and strong understanding of databases and data platforms (OLTP and analytics), Data and ML/AI infrastructure
- Leadership of global, distributed teams across time zones
- Track record of running infrastructure as a product (roadmaps, stakeholder comms, adoption)
- Degree in Computer Science or equivalent
- Deep experience with AWS at scale (VPC, IAM, multi‑account, core services, observability, cost optimization)