Job Details:You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Analyst / Consultant 2 – 9 years of experience
- Engage with clients to conduct requirement workshops, analyze business processes, and translate needs into technical and functional designs.
- Contribute to the design, configuration, and implementation of Amazon Connect–based contact center solutions across industries.
- Design and implement contact flows, IVR logic, routing, and automation frameworks using Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch.
- Integrate Amazon Connect with enterprise systems such as Salesforce, ServiceNow, and chatbot/AI platforms through APIs or middleware.
- Collaborate with solution architects and functional leads to define architecture blueprints, documentation, and implementation roadmaps.
- Develop and present proofs of concept, demos, and accelerators to demonstrate value and differentiation in client engagements.
- Support cloud transformation and journey-to-cloud initiatives for large contact center modernization programs.
- Contribute to practice development by building reusable assets, accelerators, and sharing delivery best practices across the global network.
Bring your best skills forward to excel at the role:
Whats in it for you?
- An opportunity to work on transformative projects with key G2000 clients ·
- Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
- Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
- Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
- Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
- Open for cross-country relocation
Originally posted on Himalayas