Tasks:
- * Analyze operational data for service improvement
- * Coordinate cross-team incident resolution
- * Diagnose and resolve system issues
- * Maintain technical support documentation and knowledge base
- * Support e-Commerce and post-sales systems
- * Track and close incidents using ITSM tools
- * Train new team members
Perks/Benefits:
Skills/Tech stack required:
[Basic coding] [Data Analysis] [Dynamics 365] [Incident Management] [ITIL] [IT service] [IT Service Management] [IT Service Management (ITSM)] [Java] [Microsoft Dynamics] [Microsoft Dynamics 365] [.NET] [Operational data] [Operational data analysis] [Service Management ITSM] [SQL] [System Troubleshooting]
Educational requirements:
[Bachelor's degree in Computer Engineering] [Bachelor's Degree in Computer Science]
Role(s):
[Commerce Systems Operations Engineer] [E Commerce Systems Operations Engineer] [Engineer] [Operations Engineer] [Systems Operations Engineer]