Operational Engineer

The role

We are looking for an Operational Engineer to help make Nscale’s engineering services reliable, secure, measurable, and easy to operate.

You will build and improve the shared practices, tooling, reporting, and automations that service teams use to manage alerts, incidents, changes, service readiness, and operational health. You will work closely with infrastructure and service teams to turn recurring operational problems into durable improvements.

What you’ll do

• Help onboard services to operational tooling, including alerting, on-call, dashboards, runbooks, Jira, and service-catalog records.
• Build and maintain integrations, dashboards, reports, and automations across tools such as Grafana, PagerDuty, Jira, Backstage, and cloud billing platforms.
• Improve operational readiness by identifying gaps in ownership, alerting, documentation, recovery procedures, and service dependencies.
• Act as an incident commander: coordinate response, communications, timelines, post-incident reviews, and follow-up action tracking.
• Help make routine changes safer, faster, and more repeatable through clear processes and automation.
• Contribute to service-health, SLA, cost, patching, and operational-risk reporting.
• Help maintain accurate operational data, including service ownership, on-call coverage, runbooks, and critical dependencies.
• Work with teams to reduce manual toil and improve the quality of operational outcomes.

What you’ll bring

• 2–5 years’ experience in operations engineering, SRE, cloud infrastructure, platform engineering, or a similar role.
• Experience operating or supporting production services.
• Experience with monitoring, alerting, on-call, runbooks, and Engineering work management.
• Hands-on experience with some of Grafana, PagerDuty, Jira, Backstage, public cloud, dashboards, integrations, or workflow automation.
• Ability to use operational data to identify gaps and follow actions through to closure.