Senior Software Engineer – TSM/OMT

Job Description:

• Develop customer applications for Work Order management, scheduling, and dispatch using ServiceNow TSM/OMT
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instances
• Enhance ServiceNow event rules as necessary to ensure proper CMDB binding
• Interact with technical SMEs to obtain environment information supporting service map and event work

Requirements:

• Experience with TSM/OMT in ServiceNow
• Comprehension of, and the ability to communicate and implement TSM/OMT solutions
• Ability to develop interfaces for each user audience depending on custom application models or Service Portals
• Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs via REST
• Experience with service-oriented and distributed application architecture in the enterprise, including web services, data access and persistence, and client/server
• Understanding of Credential less and Credential based Discovery
• Ability to install, configure, and integrate ServiceNow TSM/OMT software products, focused on discovery, service mapping, certification management, Service Graph Connectors, and Multisource CMDB
• Ability to prevent duplicate CIs with CI identifiers
• Ability to extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
• Knowledge and ability to configure, manage, and maintain MID servers
• Proficiency with command line console for Service Mapping
• Ability to work with and migrate patterns between environments for Service Mapping
• Proficiency configuring Identification Rules for Service Mapping
• Ability and knowledge in Discovery of multi-tier services, including advanced pattern configuration for Service Mapping

Benefits:

• Healthy work-life balance
• Collaborative and innovative culture
• Support for professional growth
• Diversity and inclusion commitment
• Equal opportunity workplace
• Disability accommodation support