Tasks:
- * Define and report SLAs and KPIs
- * Deliver services within schedule, budget, and quality targets
- * Design and govern software factory models
- * Identify account growth and renewal opportunities
- * Implement Scrum, Kanban, and SAFe
- * Lead service transitions and onboarding
- * Manage account margins, budgets, forecasts, and costs
- * Manage client relationships and service governance
- * Manage demand lifecycle from intake through production and closure
- * Manage project portfolios across clients
- * Manage team ramp-up, ramp-down, utilization, and continuity
- * Monitor delivery metrics and remove blockers
- * Oversee functional and non-functional quality requirements
- * Plan delivery capacity and team staffing
Perks/Benefits:
Skills/Tech stack required:
[Agile delivery] [Agile Delivery Metrics] [Automated testing] [Azure DevOps] [Azure Pipelines] [Capacity Planning] [CI/CD] [Confluence] [Delivery metrics] [DevOps] [Financial Management] [Fixed Price] [Fixed price contracts] [Function Point] [Function Point estimation] [GitHub] [GitLab CI] [GitLab CI/CD] [ITIL] [IT service] [IT Service Management] [Jenkins] [Jira] [Kanban] [KPI Reporting] [Portfolio Management] [Postman] [Project Portfolio] [Project portfolio management] [QA processes] [SAFe] [Scrum] [Selenium] [Service financial management] [Service Management] [SLA management] [Software Factory] [Software Factory Models] [Staffing management] [Story Point] [Story point estimation] [Time And Materials] [Time and Materials Contracts]
Educational requirements:
[Bachelor's Degree in Computer Science] [Bachelor's Degree in Software Engineering] [Bachelor's Degree in Systems Engineering]
Role(s):
[Delivery Manager] [Delivery/Service Manager] [Factory Manager] [IT Service Delivery Manager] [Manager] [Program Manager] [Service Delivery Manager] [Service Manager] [Software Development] [Software Development Delivery Manager] [Software Factory Manager]