Tasks:
- * Diagnose technical problems
- * Document customer interactions
- * Escalate complex cases
- * Provide first-level technical support
- * Resolve issues within defined procedures
- * Support customers, drivers, administrators, and internal stakeholders
- * Troubleshoot connectivity issues
- * Troubleshoot hardware issues
- * Troubleshoot platform issues
- * Troubleshoot software issues
- * Troubleshoot video telematics issues
Perks/Benefits:
- + Career development opportunities
- + Corporate and retail discounts
- + Health insurance
- + Life insurance
- + Paid referral program
- + Paid sick leave
- + Paid training
- + Paid vacation
- + Reward and recognition programs
Skills/Tech stack required:
[Confluence] [Connectivity troubleshooting] [English] [Hardware Troubleshooting] [Jira] [Platform troubleshooting] [Salesforce] [ServiceNow] [Software Troubleshooting] [Technical Support] [Video telematics] [Zendesk]
Educational requirements:
N/A
Role(s):
[Analyst] [Customer Support] [Customer Support Specialist] [Engineer] [Help Desk] [Help Desk Technician] [IT Support] [IT Support Specialist] [Service Desk Analyst] [Specialist] [Support Engineer] [Support Specialist] [Technical Support] [Technical Support Engineer] [Technician]