Support Engineer (System)

Role Overview
Provide Level 2 technical support for system and storage infrastructure, resolving most client-reported issues within SLA. The role covers VMware, backup, Windows/Microsoft infrastructure, cloud and enterprise servers/storage.

Key Responsibilities

• Provide L2 support and resolve ~80% of system-related tickets.

• Handle incidents, requests and technical issues via phone, email and ticketing systems within SLA.

• Perform proactive maintenance, firmware upgrades and security patches.

• Work with vendors to troubleshoot, track and close technical support cases.

• Maintain fast response times and high customer satisfaction.

Requirements

• Degree in IT / Computer Science / Engineering.

• 3+ years’ experience supporting system infrastructure.

• Good written and spoken English.

• Strong knowledge of:

  • VMware, Veeam, Datto

  • Microsoft 365, Active Directory, Windows Server, Hyper-V

  • Windows Server administration, DNS, DHCP & High Availability

  • Backup and troubleshooting in VMware environments

• Basic knowledge of Azure, AWS & Alibaba Cloud.

• Basic knowledge of enterprise storage and servers from Dell, Lenovo and HPE.

• Familiarity with UPS, ManageEngine and endpoint monitoring tools.

• Relevant technical certifications are an advantage.

• Networking knowledge is a plus.

Interested applicants for the above advertised position(s), please click on the APPLY button below

EA License No: 13C6305

Reg. No.: R1874608 | LEE JIA HOU

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.