Resend is growing fast, with more than 4 million developers using its platform. The Customer Success team is expanding to support the next wave of developers. The role is fully remote for candidates in UTC-3 to UTC-8 time zones; occasional travel for team offsites, conferences, and meetups is expected.
In this role, you will
- Handle customer requests and debug, report, and ship scoped fixes for bugs and regressions.
- Turn recurring tickets into lasting fixes through documentation, product pull requests, or improvements to the AI support agent.
- Train and improve the AI support agent by refining prompts, adding tools, and running evaluations.
- Create guides and examples, build customer relationships, identify friction, and advocate for customer needs.
You will be a great fit if you
- Enjoy solving problems for developers and can perform under customer pressure.
- Have 3–5 years of technical support or customer success experience.
- Have scaled support at a high-growth company using automation and AI.
- Have experience improving email deliverability.
What it means to join the team
- Honest, low-ego team; autonomy; ownership; flexible schedules; fully remote team.
- Modern stack including Next.js, Plain, Raycast, Retool, and Notion.
Compensation: $120,000–$140,000 USD, commensurate with experience.