Tasks:
- * Build reports using Crystal Reports and SSRS
- * Communicate issues to development and internal teams
- * Create datasets to analyze and reproduce issues
- * Diagnose customer-reported bugs and changes
- * Document customer issues in ticketing system
- * Handle escalations and support consultations
- * Implement and improve remote monitoring tools
- * Perform preventative maintenance at customer sites
- * Perform QA for issue resolutions
- * Record escalated issues in knowledge base
- * Review database logs to troubleshoot issues
- * Support production environments remotely
- * Troubleshoot software and hardware issues
Perks/Benefits:
- + 401k with company match
- + Company meetings and events
- + Conference and subscription access
- + Dental insurance
- + Health insurance
- + Holiday pay
- + Paid volunteer time off
- + Professional association membership
- + Tuition reimbursement
- + Vacation pay
- + Vision insurance
Skills/Tech stack required:
[Crystal Reports] [Data Analysis] [Database Indexing] [Database Log Analysis] [Database Management] [Development lifecycle SDLC] [Hardware Troubleshooting] [Log Analysis] [Microsoft Office] [Microsoft Project] [Oracle] [Quality Assurance] [Query Writing] [Remote monitoring] [Reporting Services (SSRS)] [Software development] [Software Development Lifecycle] [Software Development Lifecycle (SDLC)] [Software Troubleshooting] [SQL] [SQL query] [SQL Query Writing] [SQL Server] [SQL Server Reporting] [SQL Server Reporting Services] [SQL Server Reporting Services (SSRS)] [Ticketing systems]
Educational requirements:
N/A
Role(s):
[Analyst] [Application Support] [Application Support Analyst] [Software Support] [Software Support Analyst] [Support Analyst] [Technical Support] [Technical Support Analyst]