Professional Services Engineer

VAST Data is looking for a Professional Services Engineer to join our growing team!

This is a great opportunity to be part of one of the fastest-growinginfrastructure companies in history, an organization that is in the center ofthe hurricane being created by the revolution in artificial intelligence.

"VAST'sdata management vision is the future of the market." - Forbes

VAST Data is the data platform company for the AI era. We are buildingthe enterprise software infrastructure to capture, catalog, refine, enrich, andprotect massive datasets and make them available for real-time data analysisand AI training and inference. Designed from the ground up to make AI simple todeploy and manage, VAST takes the cost and complexity out of deploying enterpriseand AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-firstmentality and a team of fearless VASTronauts who leverage their skills &experiences to make real market impact. This is an opportunity to be a keycontributor at a pivotal time in our company’s growth and at a pivotal point incomputing history.

Summary

As a Professional Services Engineer (PSE), you will be responsible fordelivering a ‘pristine first experience of VAST’ through your technicalexpertise and willingness to complete onsite activities across our installbase, including hardware rack, stack, cable and label, VAST softwareinstallation, cluster re-location. expansions, and the occasional break-fixrequest.

Combined with being highly technical, you are calm under pressure,highly communicative, detail-oriented, and able to assess and resolveunexpected issues that may arise. You are seen as the process owners for thefield activities, contributing your expertise to training and runbooks toenable VAST partners, as well as VAST Customer Support.

KeyResponsibilities

• Install, configure, test, and troubleshoot the VAST Data solution in customer environments, ensuring it is fully operational and meets performance standards.
• Collaborate with internal teams to provide input on product development and process improvement.
• Maintain up-to-date knowledge of industry trends, emerging technologies and best practices related to AI and storage.
• Stay current and knowledgeable of latest VAST software releases.

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• 5+ years of experience in a similar technical role, with expertise in data storage technologies, such as SAN, NAS, DAS, and cloud storage.
• 2+ years minimum of Linux CLI experience.
• Demonstrated experience in designing and implementing data storage solutions in complex environments.
• Familiarity with virtualization and containerization technologies, including VMware and Docker.
• Familiarity with Networking, switch configuration and troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong customer service skills, with the ability to work collaboratively with customers and internal teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to safely lift 65-90 lbs.
• Travel: 75% - must be near major international airport.