Titan · San Francisco
Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7.
In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Harvard, Stanford, and MIT.
Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.
Titan's Forward Deployed Engineering team works with our partners to put AI agents into production across their IT operations. We sit at the intersection of partner delivery and core platform engineering.
Forward Deployed Engineers lead Titan deployments end to end with our MSP and enterprise partners. You own discovery, scoping, the build, and the production rollout, working directly with partner IT teams. You'll architect integrations, write production code, and deploy agents at scale, then sit with partner leadership to shape business outcomes and strategy.
You own and measure success by adoption in production, measurable impact on partners' IT operations, and field feedback that evolves our platform and agents. You work closely with other engineers, Operations, Product, and GTM.
This role is based in San Francisco or New York City, in office.