Contact Centre Engineer (NICE CXone) *Multiple Positions*
Lead a critical enterprise migration for a major national organisation.
About the Engagement
FinXL are seeking multiple Senior Contact Centre Engineers with strong NICE CXone expertise to join our team within a major enterprise migration program . In this role, you will play a key technical role in transitioning a large-scale client from a legacy Webex Contact Centre environment over to NICE CXone.
As a Senior Contact Centre Engineer, you will be responsible for end-to-end technical delivery-working closely with Solution Architects, Project Managers, Support Teams, and third-party vendors. You will manage both pre- and post-deployment activities and may act as the Technical Lead across various deployment streams.
About FinXL IT Professional Services
FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
Key Responsibilities
- Migration & Engineering: Lead technical design, configuration, and implementation activities to migrate contact centre operations from Webex to NICE CXone.
- Technical Leadership: Serve as a Technical Lead when required, guiding junior engineers, cross-functional teams, and third-party vendor resources.
- Solution Architecture & Requirements: Gather business requirements, produce detailed technical documentation, and design end-to-end call flows.
- Integrations & Testing: Develop and manage Web Services and API integration's. Build, execute, and document comprehensive test plans and test cases.
- Stakeholder Collaboration: Partner closely with Pre-sales, Solution Architects, PMO Project Managers, and Support Teams to ensure seamless solution delivery.
Key Requirements & Skills
Essential Criteria
- Contact Centre Experience: Strong hands-on technical solution delivery experience within modern Contact Centre environments.
- NICE CXone Expertise: Proven experience configuring, deploying, and migrating contact centre solutions using the NICE CXone suite.
- Migration Exposure: Hands-on experience working with legacy migrations (exposure to Webex Contact Centre is highly advantageous).
- Call Flow & API Development: Strong track record in call flow design, documentation, and Web Services / API development.
- Testing & Quality Assurance: Demonstrated ability to develop test cases, execute test plans, and document migration results.
- Domain Knowledge: Deep understanding of Contact Centre domain operations, including Workforce Management (WFM) and Reporting functions.
Soft Skills & Operational Attributes
- Strong written, verbal, presentation, and technical writing skills.
- Ability to work autonomously as part of a geographically distributed team.
- Strong problem-solving capabilities with a flexible, adaptable approach.
What's On Offer?
- Initial 12 months' contract, with a view to extend
- Located in north-west of Sydney
- Hybrid working arrangement (2-3 days in the office)
- Lead a critical enterprise migration for a major national organisation.
- Work alongside leading Solution Architects, PMO leaders, and enterprise technology partners.
How to Apply
If you are an experienced NICE CXone Engineer ready to drive a major migration, click APPLY to submit your resume today!