Tasks:
- * Analyze operational data and summarize work for continuous improvement
- * Coordinate engineers across teams to resolve IT issues
- * Create and maintain a technical knowledge database
- * Create, track, and close incidents and problems in ITSM tools
- * Diagnose and resolve system problems independently
- * Provide day-to-day support for e-commerce and post-sales business systems
- * Train new team members
- * Update technical support documentation
Perks/Benefits:
Skills/Tech stack required:
[Basic coding] [Dynamics 365] [ITIL] [IT service] [IT Service Management] [IT Service Management (ITSM)] [Java] [Microsoft Dynamics] [Microsoft Dynamics 365] [.NET] [Service Management ITSM] [SQL]
Educational requirements:
[Bachelor's degree in Computer Engineering] [Bachelor's Degree in Computer Science]
Role(s):
[Application Support] [Application Support Engineer] [Commerce Systems Operations Engineer] [E Commerce Systems Operations Engineer] [Engineer] [IT Operations Engineer] [Operations Engineer] [Support Engineer] [Systems Operations Engineer]