Lead IT Specialist (APPSW)

Summary

Duties

• Identifies and integrates internal and external issues affecting the immediate organization, such as those involving technical and administrative factors, into the team's strategies, goals, objectives, work plans and work products and services.
• Plans, organizes, participates and provides direction to a team of specialists in the selection and application of appropriate problem solving methods and techniques.
• Plans and organizes meetings, handles or assigns administrative details, orchestrates all team activities and oversees preparations for reports and presentations.
• Ensures that work assignments/projects of the employees of the team are carried out by arranging the work among employees to allow timely completion and adequate work for each employee;
• {CONT} keeps up with the status of the work, making appropriate adjustments in accordance with priorities; and reports to the program manager on unusual problems that arise and on expected completion times.
• Tests and implements new or revised program modules or subroutines and provides for integrated subsystem and system-level testing based on applicable component standards and criteria.
• Prepares reports and maintains records of work accomplishments and administrative information, as required, and coordinates the preparation, presentation and communication of work-related information to the supervisor.

Requirements

Conditions of employment

• All application materials must be received by the closing date.
• Applicants must be in good standing.
• Applicants must have a fully successful rating of record.
• Official Personnel Folders will not be reviewed.
• Requests for copies of application documents will not be accepted.
• All application forms submitted become the property of SSA Human Resources.

Qualifications

Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.

Your SSA-45/resume must provide sufficient experience, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. Your SSA-45/resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position. Your resume and supporting documents must specifically address the evaluation criteria for the position. Describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Be clear, accurate and specific when describing your experience; e.g., list all positions separately, include full start and stop dates for each position, your component and grade, and a comprehensive description the relevant duties you performed in each position.

YOUR RESUME OR SSA-45 MUST INCLUDE YOUR OFFICIAL DUTY STATION AND YOUR ORGANIZATION (I.E., CHIEF INFORMATION OFFICER) OR YOU MAY BE FOUND INELIGIBLE.

This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official. Please submit a thorough SSA-45/resume that directly relates to this position. If your application materials do not demonstrate the knowledge, skills, abilities, experience needed for this position, your application will be ineligible for consideration.

To qualify for the 2210 IT Specialist series, applicants must demonstrate the following competencies: must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail.

Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Decision Making (Level 3, Intermediate) - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

Information Management (Level 4, Advanced) - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

Interpersonal Skills (Level 4, Advanced) - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.

Oral Communication (Level 3, Intermediate) - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving (Level 4, Advanced) - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Teamwork (Level 4, Advanced) - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Technical Competence (Level 4, Advanced) - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Specialized Experience: Applicants must have specialized experience that is directly related to the work of the position and have equipped them with the competencies required to successfully perform the duties of the role. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled.

To qualify at the GS-13 level, you must have specialized experience at the GS-12 level, or equivalent. This experience must demonstrate three out of the four proficiencies in the following:

• Recommending and implementing IT process improvements to meet business needs, using SDLC and Agile methods (Scrum, Kanban), and resolve software or development issues.
• Developing and executing project plans, creating presentations with modern agency tools, manage multiple assignments, and understanding system components and workloads.
• Leading and mentoring IT teams, facilitate meetings, and negotiate with stakeholders to achieve project goals.
• Communicating technical concepts clearly, preparing concise documentation, and providing strong customer support. Support mainframe (COBOL, CICS, DB2, VSAM, TSO) and web technologies (Java, .NET, JavaScript, Angular), and work with relational and data warehouse databases.

The specialized experience is REQUIRED and must be explicitly documented/described in your resume, or you will be disqualified from further consideration.

Qualification standards and additional information for this position can be found here: Competency-Based Qualification Standard for the Information Technology Management Series, 2210

NOTE: You cannot be credited for experience unless you clearly show your grade level at the time the experience was gained, as well as the dates you were at that grade level. If you combine career-ladder experience into a single description of duties, you may be eliminated from consideration based on failure to clearly document the required experience at the required grade level for the required period of time.

Qualification requirements must be met by the closing date of this announcement.

Applicants for promotion must have 52 weeks at GS-12.

Time in grade requirement must be met by the closing date of this announcement.