ServiceNow · Remoto · Dublin, Ireland
Join ServiceNow's Applied AI Forward Deployed Engineering (FDE) team as a Senior Forward Deployed Software Engineer (FDSE). In this role, you will partner with strategic customers to build intelligent, scalable AI solutions that address their most critical challenges. You will own the full stack of software development, from backend services to front-end integrations, and work closely with customers to design, implement, and deliver solution-ready builds. Your work will have a significant impact on the future of enterprise AI and will shape internal tooling and product strategy.
- Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
- LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
- Relevant Experience: 10+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles
- Product sensibility: Prioritize for user value, MVP iteration, and long-term scale
- Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters
- Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org
- DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
- Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
- System architecture: Proven ability to design and implement AI-native software in production environments
- Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Contributions to dev experience tooling, frameworks, or reusable AI scaffolds
- Track record of production deployments in secure, regulated enterprise environments
- Experience integrating AI into SaaS platforms like ServiceNow or Salesforce