Talent Trader Group · Central Region
Role Overview
Provide Level 2 support for network, firewall and security infrastructure, ensuring reliable 24x7 operations and timely resolution of client issues.
Key Responsibilities
Provide L2 support for network and firewall-related issues within SLA.
Participate in 24x7 standby/on-call support and proactive maintenance.
Handle incidents, requests and technical issues through phone, email and ticketing systems.
Perform firmware upgrades, patching and routine maintenance.
Troubleshoot LAN/WAN, IP addressing, routing, DNS, NSX, Proxy and RADIUS.
Install, configure, test and support firewalls such as Cisco, SonicWall, Palo Alto, Fortinet and Juniper.
Support security solutions including DLP, EDR, Antivirus, NAC and SIEM.
Support Azure and AWS networking.
Implement and maintain load balancers, email security and web security/gateway appliances.
Work with vendors, internal teams and customers to troubleshoot and resolve issues.
Maintain good service response time and customer satisfaction.
Requirements
Degree in IT / Computer Science / Engineering.
2+ years of experience in network support or implementation.
Good written and spoken English.
Relevant security product certification is preferred.
System/infrastructure knowledge is an advantage.
Interested applicants for the above advertised position(s), please click on the APPLY button below
EA License No: 13C6305
Reg. No.: R1874608 | LEE JIA HOU
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