Toast · Remoto · United States
Join Toast, a leading restaurant technology platform, as a Staff Software Engineer in the Care Automation team. In this role, you will design and build AI-powered automations that enhance customer care operations. You will work closely with software engineers, Salesforce developers, and operations stakeholders to create intelligent, automated solutions that improve efficiency and customer experience. Enjoy benefits such as unlimited vacation, professional development reimbursement, and comprehensive health coverage.
- Ability to evaluate trade-offs between automation accuracy, latency, and cost in production AI systems
- Experience with event-driven architectures and building integrations across enterprise systems
- Practical experience with large language models, agentic frameworks (such as LangChain, LangGraph, or similar), and prompt engineering
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience
- 5+ years of software engineering experience, with meaningful hands-on experience building AI/ML systems in production
- Strong backend engineering skills in Python, Java, or Go
- Familiarity with AWS AI/ML services (Bedrock, SageMaker, Lambda)
- Hands-on experience with RAG architectures and vector databases
- Experience with Workato or another iPaaS platform
- Experience with contact center platforms such as Salesforce Service Cloud or Amazon Connect