AI Developer – Software Engineer

Job Description:

• Build product features and fix bugs for Omilia’s Drive-Thru Voice AI solution for quick-service restaurants, including testing and deploying releases.
• Integrate the solution with client systems.
• Prototype AI features and fine-tune LLMs for voice ordering, turning promising prototypes into production solutions.
• Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience.
• Work with customers and internal stakeholders to gather business requirements and implement application logic.
• Shift effort across engineering, AI/LLM development, conversation analysis, and customer work as project needs change.
• Communicate clearly in English in technical and customer-facing contexts and deliver within demanding deadlines.

Requirements:

• Academic degree in Computer Science, Computational Linguistics, Natural Language Processing, a related field, or equivalent experience.
• At least 1 year of experience as a Software Developer or AI Engineer.
• Excellent command of spoken and written English.
• Excellent communication skills; customer-facing.
• Ambition, enthusiasm and eagerness to learn, with aptitude for analytical and creative thinking and sharp attention to detail.
• Accountable within demanding deadlines.
• Experience with conversational automated dialog systems, either voice- or chat-based, is a plus.
• Experience in production-level NLU/NLP solutions is a plus.
• Experience fine-tuning or training NLP/LLM models.
• Knowledge of embeddings, vector databases and RAG.
• Knowledge of Java 17 is a strong asset.
• Experience consuming external systems such as web services (REST and SOAP).
• Experience in SQL databases.
• Experience with GitLab and CI/CD processes.
• Experience in Spring Framework.
• Knowledge of Spanish.

Benefits:

• 24 days of annual leave (accrues at 2 days/month). Paid sick leave.
• MacBook Pro + any necessary hardware shipped to the employee’s location.
• Annual 360-degree performance appraisal — drives promotions and raises.
• Onboarding buddy system.
• An extensive course library for learning and certifications.
• Paid Claude Enterprise subscription and access to other cutting edge professional tools.