IT SPECIALIST (SYSADMIN / CUSTSPT)

Summary

Duties

• You will leverage modern endpoint management and automated deployment tools.
• You will provide informal, on-the-spot training and guidance to end-users to enhance their technical proficiency and promote self-service.
• You will maintain customer hardware by performing required repairs and when appropriate software patches and/or updates, installation or removal of components on computers.
• You will ensure the continuity of Information Systems and telecommunications services are maintained.
• You will track the cyber vulnerability posture of devices assigned to the recruiting station.

Requirements

Conditions of employment

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver’s license.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code (411), proficiency level (Basic) the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• This is a Cyberspace Workforce position, work role code (451), proficiency level (Basic) the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.

Qualifications

Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Providing end-user IT support and managing organizational technology assets (e.g. government phones, laptops, printers, Wi-Fi, internet connectivity, OR related equipment); Troubleshoot common hardware, software, mobile-device, printing, account-access, OR connectivity issues; Maintain accurate equipment inventory OR issue/return records; Coordinate repairs, replacements, OR service requests; and comply with applicable cybersecurity, information assurance, and asset-accountability requirements; Provide timely updates, explaining technical issues in understandable terms, and delivering responsive customer support; OR Providing help-desk support, routine equipment setup and troubleshooting, asset inventory, service-ticket documentation, OR user onboarding/offboarding support.

In addition:

Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/gs-2210-information-technology-management-series/

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.