Providing full-time remote support, the Software Developer Tier 2 Support will manage 2nd and 3rd level support for full stack applications, troubleshoot incidents, and improve system reliability using data and automation tools.
Key responsibilities
- Provide 2nd and 3rd level support for full stack applications, services, and production environments
- Troubleshoot and resolve incidents while documenting actions and fixes throughout the incident lifecycle
- Collaborate with cross-functional teams to investigate production defects and support releases and enhancements
Required qualifications
- 2-3+ years of experience in full stack software development or production support
- Strong front-end experience with frameworks like React, Angular, or Vue.js
- Proficient in back-end technologies such as Java, Node.js, Go, or Python
- Experience with CI/CD tools and deployment practices like GitLab, Jenkins, or Docker
- Hands-on experience diagnosing production issues using logs and monitoring tools