IT Specialist

Job Summary The IT Specialist at Platform for Social Impact (PSI) is responsible for maintaining the organization’s end-user computing environment and cloud services to ensure efficient service delivery. This role serves as a key technical resource, providing day-to-day support for Windows and macOS devices, administering Microsoft 365 accounts, and enforcing cybersecurity best practices. The IT Specialist plays a vital role in supporting PSI’s mission by ensuring that staff and volunteers have the reliable technology and training necessary to drive social impact. Essential Duties and Responsibilities: Technical Support & Troubleshooting: Provide Tier 1–2 technical support for Windows and macOS endpoints, resolving hardware, software, and peripheral issues to ensure consistent high-quality IT service delivery. Microsoft 365 Administration: Manage user account provisioning and lifecycle management (onboarding/offboarding), including email setup, licensing, and access troubleshooting for the organization. System Maintenance: Perform preventive maintenance, diagnostics, and updates for desktops, laptops, printers, and accessories to maintain a reliable IT environment. Cybersecurity Enforcement: Support the organization’s security posture by enforcing Multi-Factor Authentication (MFA), managing antivirus/endpoint protection, ensuring patch compliance, and performing basic security incident triage. Asset & Inventory Management: Manage and track IT assets, including devices, licenses, and accessories, while coordinating equipment refreshes and replacements. Cloud & Collaboration Support: Assist staff with the use of cloud-based project management and collaboration tools (e.g., Microsoft Teams, OneDrive, SharePoint, Planners to enhance productivity. Documentation: Maintain accurate IT documentation, including incident logs, resolutions, knowledge base articles, and standard operating procedures. Training & Development: Provide technical guidance and training to staff and volunteers to help them effectively use PSI’s technology systems and adopt relevant tools. Network & Infrastructure Support: Assist with core infrastructure needs, including basic network troubleshooting, connectivity issues, and coordination with external vendors for complex escalations. General Tasks: Perform other duties and special projects assigned to support the IT department and the overall mission of the Platform for Social Impact.