Tasks:
- * Administer Active Directory and Microsoft Entra ID accounts
- * Decommission hardware
- * Image and manage endpoint devices
- * Manage hardware lifecycle and refreshes
- * Migrate ITSM tools
- * Onboard new hires
- * Provide remote technical support
- * Provide tier 2 deskside support
- * Resolve helpdesk tickets
- * Set up and support phones and voicemail
- * Set up and support video conferencing
- * Support office reconfigurations
- * Support Windows and macOS endpoints
- * Transition antivirus platforms
- * Triage and document incidents
- * Troubleshoot hardware software network and mobile device issues
- * Write technical SOPs
Perks/Benefits:
- + 401k retirement plan
- + Critical illness, accident, and hospital coverage
- + Employee assistance program
- + Health savings account
- + Life and AD&D insurance
- + Medical, dental, and vision insurance
- + Paid time off and leave
- + Short and Long Term Disability
- + Transportation benefits
Skills/Tech stack required:
[Active Directory] [Antivirus] [Avaya] [AV support] [Cisco] [Claude] [Device Support] [Endpoint imaging] [Entra ID] [Glean] [Help desk] [Help desk ticketing] [ITSM] [IT Support] [Jamf Pro] [MacOS] [Microsoft Copilot] [Microsoft Entra] [Microsoft Entra ID] [Mobile Device] [Mobile device support] [Networking] [SOP documentation] [Technical Troubleshooting] [Telecommunications] [Video conferencing] [VoIP] [Windows]
Educational requirements:
N/A
Role(s):
[Desktop Support] [Desktop Support Engineer] [Engineer] [Help Desk] [Help Desk Technician] [IT Support] [IT Support Engineer] [Support Engineer] [Technician]