Tasks:
- * Conduct technical status meetings with clients
- * Diagnose complex problems to root cause
- * Document processes, procedures, and project learnings
- * Escalate incidents to product support and management
- * Gather data and analyze technical problems
- * Maintain Linux supercomputer availability and uptime
- * Perform hardware diagnostics and repairs
- * Prepare reports and delivery documentation
- * Provide technical and operational customer support
- * Rack-and-stack equipment
- * Replace faulty system components
- * Resolve issues across interacting products and technologies
- * Support system designs that meet customer requirements
- * Troubleshoot system and hardware issues
Perks/Benefits:
- + 401k retirement plan
- + Accident insurance
- + Critical illness insurance
- + Dental insurance
- + Employee assistance program
- + Health Savings Account (HSA)
- + Hospital insurance
- + Life insurance
- + Long-term disability insurance
- + Medical insurance
- + Paid time off
- + Short-term Disability Insurance
- + Transportation benefits
- + Vision insurance
Skills/Tech stack required:
[Availability Management] [Break fix] [Break-fix support] [Cable Management] [Cause analysis] [CentOS] [Component replacement] [Computer clusters] [Computer Networking] [Data center] [Data center operations] [Fiber optic] [Fiber-optic cabling] [File systems] [FIX support] [Hardware Diagnostics] [Hardware Repair] [Hardware Troubleshooting] [High Performance] [High-Performance Computing] [High-Performance Computing (HPC)] [Incident escalation] [Linux] [Linux file systems] [Linux RHEL] [Linux system] [Linux system administration] [Network Security] [Rack and stack] [Red Hat] [Red Hat Enterprise] [Red Hat Enterprise Linux] [Red Hat Enterprise Linux (RHEL)] [Root cause] [Root Cause Analysis] [Service Level] [Service Level Agreement] [Service Level Agreement (SLA)] [Service-level agreement (SLA) support] [SLA support] [Supercomputing] [SUSE Linux] [SUSE Linux Enterprise] [SUSE Linux Enterprise Server] [SUSE Linux Enterprise Server (SLES)] [System Administration] [System availability] [System availability management] [Technical documentation] [Technical Troubleshooting] [Unix]
Educational requirements:
[Bachelor of Arts] [Bachelor of Science]
Role(s):
[Administrator] [Data Center Technician] [Engineer] [HPC Systems Engineer] [Infrastructure Engineer] [Linux Systems Administrator] [Network & Infrastructure Engineer] [Systems Administrator] [Systems Engineer] [Technician]