Tasks:
- * Analyze logs, counters, and traces
- * Analyze performance trends and anomalies
- * Apply software corrections
- * Develop automation scripts, playbooks, workflows, and bots
- * Execute standard network changes and parameter updates
- * Identify early warning indicators
- * Implement corrective and preventive actions
- * Perform root cause analysis
- * Provide Level 2 RAN support
- * Resolve customer network issues within SLAs
- * Troubleshoot incidents and isolate faults
- * Use diagnostic tools for troubleshooting
Perks/Benefits:
- + 401(k) with company match and contribution
- + Accidental death and dismemberment insurance
- + Annual performance bonus
- + Basic life insurance
- + Dental insurance
- + Educational assistance
- + Financial wellness programs
- + Matching gifts
- + Medical insurance
- + Paid Holidays
- + Paid Maternity Leave
- + Paid parental and adoption leave
- + Paid sick leave
- + Paid vacation
- + Personal days
- + Recognition programs
- + Short- and long-term disability coverage
- + Stock purchase plan
- + Volunteer time
Skills/Tech stack required:
[5G RAN] [Access networks] [AI analytics] [AI analytics tools] [Alarm analysis] [Analytics tools] [Cause analysis] [Data Analysis] [Fault isolation] [Incident Management] [Log Analysis] [LTE] [Mobile network] [Mobile network architecture] [Network Architecture] [Network KPIs] [Python] [Radio access] [Radio Access Networks] [Radio Parameters] [Root cause] [Root Cause Analysis] [Service Level] [Service Level Agreements] [Shell Scripting] [Telecommunications] [Ticketing systems]
Educational requirements:
[Bachelor's Degree]
Role(s):
[Customer Support] [Customer Support Engineer] [Engineer] [Support Engineer] [Telecommunications Support Engineer]