Turn Tech Support Into Something That Matters!
Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.
As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.
What you’ll be doing
- Respond to customer inquiries via phone and email with professionalism and clarity
- Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
- Guide customers through product features and best practices
- Escalate technical issues following structured processes
- Own the customer journey from first contact to final resolution
- Log all interactions accurately and ensure compliance with privacy and security standards
- Collaborate with your team to deliver exceptional support
Technical details of the position
- Base location: Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 Budapest\ Debrecen, Vezér utca 39. (Tudáspark), 4032 Magyarország
- Work Mode: Onsite, from our office
- Working Hours: 08:30 – 17:00, from Monday to Friday
- Type: Full-time, 40 hours / week
- After probation: KPI based incentive and hybrid system is available.
Requirements
What you bring
- Fluency in German (C1) and strong English communication skills (B2)
- A service mindset — patient, empathetic, and solution-oriented
- Confidence working with modern tech — especially mobile apps and smart devices
- Basic proficiency in Microsoft Office and general troubleshooting tools
- Ability to multitask, stay organized, and follow procedures
- Prior experience in customer support, helpdesk, or BPO is a plus
Benefits
- You’ll thrive if you are…
- Genuinely interested in technology, sustainability, and innovation
- Curious by nature — someone who asks “why” and seeks better answers
- Calm under pressure and great at explaining complex things simply
- Comfortable in a fast-paced, process-driven environment
- What we offer
- Work with a pioneering brand in the green tech and portable power space
- Competitive salary
- Cafeteria benefit package - SZEP Card
- Private health insurance package - MediCare
- Paid training to equip you with everything you need
- A stable, full-time role in our modern office
- A fun, multicultural team that values your input
- Ongoing growth and development in a dynamic BPO environment