Tasks:
- * Configure user profiles and access
- * Coordinate system updates, patching, and security compliance
- * Image and provision devices for new hires
- * Install, configure, and maintain hardware and software
- * Plan equipment lifecycle replacements
- * Provide on-site and remote support across multiple locations
- * Provide tier 2 and tier 3 desktop support
- * Resolve Windows OS and Microsoft 365 issues
- * Respond to and resolve helpdesk incidents and service requests
- * Set up and support audio/visual and teleconferencing equipment
- * Track hardware inventory and manage IT assets
- * Train end users on IT practices and new technology
- * Troubleshoot desktop laptop mobile device and printer issues
- * Troubleshoot VPN and network connectivity
Perks/Benefits:
Skills/Tech stack required:
[Access provisioning] [Active Directory] [Asset Management] [Audio Visual] [Audio visual systems] [Connectivity troubleshooting] [Desktop Support] [Device imaging] [Hardware inventory] [Hardware inventory management] [Hardware Troubleshooting] [Helpdesk ticketing] [Helpdesk Ticketing Systems] [HIPAA] [Inventory Management] [IT Asset Management] [IT Security] [IT security compliance] [Microsoft 365] [Network Connectivity] [Network connectivity troubleshooting] [Patch Management] [Remote Support] [Security Compliance] [ServiceNow] [Software Troubleshooting] [Teleconferencing] [Ticketing systems] [User access] [User Access Provisioning] [Virtual Desktop] [Virtual Desktop Infrastructure] [Virtual Desktop Infrastructure (VDI)] [Visual systems] [VPN] [Windows]
Educational requirements:
N/A
Role(s):
[Analyst] [Desktop Support] [Desktop Support Analyst] [Desktop Support Specialist] [IT Support] [IT Support Specialist] [Specialist] [Support Analyst] [Support Specialist]