MuleSoft Engineert
Location: Lisbon, Portugal
Work Mode: Hybrid – 2 days onsite per week
Experience: 5–7 years
Role Type: Platform Operations & L3 Support
Job Description
We are looking for an experienced MuleSoft Platform Operations Engineer to manage Level 3 platform operations and support in an international technical environment. The role focuses on platform stability, incident management, troubleshooting, automation, performance optimisation, and continuous service improvement.
The ideal candidate will have strong hands-on experience in MuleSoft platform management, particularly MuleSoft Omni Gateway (Flex Gateway), along with Terraform, GitHub, OpenShift, and Argo CD/CI/CD. This role is focused on platform operations and administration rather than API development.
Key Responsibilities
- Manage daily MuleSoft platform operations, maintenance, and production support activities.
- Resolve L3 incidents and escalated tickets within agreed SLA timelines.
- Troubleshoot platform issues using logs, monitoring tools, and system diagnostics.
- Perform initial Root Cause Analysis (RCA) and recommend corrective and preventive actions.
- Manage MuleSoft Flex Gateway operations, availability, capacity, and performance.
- Support deployments, production releases, and change management activities.
- Develop and maintain automation scripts for repetitive operational tasks.
- Support infrastructure and configuration management using Terraform, GitHub, OpenShift, and Argo CD.
- Implement and support API security mechanisms, including OAuth 2.0 and OpenID Connect.
- Maintain operational documentation, SOPs, knowledge articles, and incident reports.
- Monitor operational KPIs, service quality, and compliance with ITIL processes.
- Identify recurring issues and drive continuous service improvement initiatives.
- Collaborate with L2 support, internal teams, external service providers, and international stakeholders.
- Provide major incident support, service restoration, and occasional on-call assistance.
Mandatory Skills
- 5–7 years of experience in MuleSoft platform management and operations.
- Strong expertise in MuleSoft Omni Gateway (Flex Gateway).
- Hands-on experience with Terraform and GitHub.
- Experience with OpenShift and Argo CD/CI/CD pipelines.
- Knowledge of authentication and authorisation, including OAuth and OpenID Connect.
- Foundational knowledge of AWS and Microsoft Azure.
- Understanding of ITIL processes, incident management, problem management, and change management.
- Strong troubleshooting, automation, and operational support skills.
- Excellent stakeholder management and communication skills.
- Ability to work independently in a multicultural, cross-functional environment.
Nice-to-Have Skills
- Knowledge of XML, XSD, WSDL, WS-*, Java, and JSON.
- Understanding of networking fundamentals, including virtual IPs, firewalls, and load balancers.
- Experience with certificate lifecycle management.
- Familiarity with SOAP UI and Postman.
- Knowledge of Silva Linux.
Key Deliverables
- Incident resolution reports and Root Cause Analysis documentation.
- Automation scripts and operational improvements.
- Standard Operating Procedures (SOPs) and knowledge articles.
- Platform capacity and performance reports.
- Operational KPI and service quality reports.
- Continuous improvement recommendations and knowledge-transfer documentation.