Translate business requirements into AI solution architectures, collaborating with product and engineering teams.
Respond to RFPs/RFIs with detailed technical responses and solution designs.
Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya,
Five9, Amazon Connect, etc.), and industry best practices.
Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.
Qualifications:
6+ years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting.
Experience in Conversational AI space.
Must have project management and/or business consulting experience in the contact center industry.
Experience in managing large and strategic accounts.
Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).
Strong ability to explain technical concepts to both technical and non-technical stakeholders.
Proven track record supporting enterprise sales cycles and closing large deals.
Excellent communication, presentation, and stakeholder management skills.
Fluency in English (written and spoken)
Ability to travel across India/APAC for client engagements