Information Technology Specialist (CUSTSPT) NF-04

Summary

Duties

• Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
• Participates in the planning and deployment of life cycle hardware. Identifies and resolves issues and problems.
• Prepares and updates instructions and standard operating procedures. Supports and manages NIPRNET workstations, Point of Sale Systems and Hospitality Management Systems.
• Provides information and assistance to customers including system hardware/software installations, configuration, upgrade and troubleshooting.
• Presents formal and informal training to customers. Applies information security and information assurance policy, principles and practices.

Requirements

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.
• Required to occasionally lift up to 45lbs.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:

MINIMUM QUALIFICATION CRITERIA:
Work experience, education, and/or specialized intensive training sufficient to demonstrate Information Technology (IT) knowledge and skill in:
1. Participating in the planning and delivery of a full range of Information Technology (IT) Customer Support Services.
2. Installing, configuring, upgrading and troubleshooting hardware and software components.
3. Presenting formal and informal training and assistance to customers
4. Reporting, responding to, and resolving customer requests.

Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria above.

HIGHLY QUALIFICATION CRITERIA:
1. Must possess and provide a valid CompTIA Security + Certification document.


Resume MUST clearly reflect the knowledge and experience listed under the Highly qualification criteria above.

NOTE: Applicants who met both minimum qualifications and highly qualifying criteria will be referred to the selecting official for consideration first, your resume MUST clearly reflect the knowledge and experience listed under both highly qualified / minimum qualified criteria above.