Staff Software Engineer

Join the GAIL (Get AI Live) program as a Staff Software Engineer. In this hands-on, customer-facing role, you will lead complex engagements, evolve the GAIL playbook, build and maintain shared tooling, mentor incoming engineers, capture deployment patterns, drive quality standards, and partner with product and engineering. Enjoy benefits such as generous family leave, matched donations, annual learning stipends, flexible PTO, a competitive retirement plan, and paid volunteer time.

- A builder's instinct for shared tooling and reusable patterns — you don't reinvent the wheel when you can build something the whole program can use
- Strong communication skills across technical and non-technical audiences, including customer-facing executive stakeholders
- The ability to mentor effectively — you raise the level of the engineers around you through direct coaching, not just example
- Experience deploying or integrating AI features and GenAI models — including Now Assist, AI Agents, or equivalent platforms — in real customer environments
- Familiarity with prompt engineering and the judgment to tune non-deterministic outputs for reliability and production-grade clarity
- Strong coding ability in JavaScript and one or more additional languages (Java, Python, or equivalent), with a track record of building and shipping production-quality solutions
- A bias for standards over shortcuts — you know when a playbook gate applies, when it doesn't, and you own that call with clear reasoning
- 6+ years of software engineering experience, ideally with a mix of enterprise product work and hands-on customer or field delivery