Pathfinder Recruitment · Sydney NSW
Are you an experienced Systems Engineer looking to take the next step in your career? Join a growing Managed Service Provider (MSP) where you'll work with the latest cloud and cybersecurity technologies, support a diverse client base, and be part of a collaborative, high-performing team.
This is an exciting opportunity to work across a broad range of technologies while delivering exceptional support and contributing to innovative IT projects. If you are an experienced Level 3 or someone looking to step up into Level 3, get in touch.
About the Role
As a Systems Engineer, you'll provide Level 2-3 technical support to business clients, ensuring their IT environments remain secure, reliable, and high-performing. You'll troubleshoot complex issues, implement new technologies, and work closely with clients to deliver outstanding service.
Key Responsibilities
Provide Level 3 technical support via phone, email, remote access, and onsite visits.
Diagnose and resolve hardware, software, networking, cloud, and cybersecurity issues.
Support and manage Microsoft 365, Entra ID, Intune, Azure, Windows Server, and desktop environments.
Assist with implementing new infrastructure, cloud solutions, and network services.
Maintain technical documentation and knowledge base articles.
Accurately record and manage support requests using a ticketing system.
Collaborate with internal teams to deliver projects and exceptional customer outcomes.
Stay current with emerging technologies and industry best practices.
Key Skills
You'll be a customer-focused IT professional who enjoys solving technical challenges and building strong relationships with clients.
3+ years' experience in a Level 2 or Level 3 support role within a Managed Service Provider (MSP).
Strong troubleshooting skills across Microsoft and cloud technologies.
Experience with Microsoft 365, Entra ID, Intune, Azure, Windows Server, and networking.
Exposure to cybersecurity solutions and best practices.
Excellent communication and customer service skills.
Ability to manage competing priorities in a fast-paced environment.
A proactive attitude with a genuine passion for technology and continuous learning.
Ready to chat?
If you're looking for a role where you can develop your technical skills, work with a broad range of technologies, and make a real impact for clients, we'd love to hear from you.
Apply today and take the next step in your IT career.