Information Technology Specialist (Computer Specialist)

Summary

Duties

Provides expert technical leadership in all Windows Operating System components.

Assists in the management of service provider relationships, interacting with field engineers to provide escort for on-site repairs and replacements, interacting with online and/or telephonic support personnel to troubleshoot and diagnose SAP system hardware and software problems.

Provides valued support (problem identification, resolution and implementation) for the SAP Millennium applications, hardware, database, operation system, third party monitoring tools and security problems.

Analyzes and resolves hardware and operating systems platform issues.

Provides guidance and technical assistance to the administrator in all matters regarding operations to include disaster-recovery and continuity.

Requirements

Conditions of employment

Career Transition Programs (CTAP or ICTAP): This program applies to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:

1. Meet CTAP eligibility criteria;
2. Be rated well-qualified for the position, scoring at least half of the total possible points for the vacancy KSAs or competencies; and
3. Submit the appropriate documentation to support your CTAP eligibility:
   • A copy of the agency notice (i.e., separation notice or agency RIF letter),
   • Most recent performance appraisal, and
   • Most recent SF-50 showing current/former position, grade, promotion potential, and duty location.
   • See USAJOBS' Career Transition Programs for more information.

EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: U.S Department of Justice - Equal Employment Opportunity Policy

Key Requirements:

• U.S. Citizenship is Required.
• See Special Conditions of Employment Section.

Qualifications

To be considered for this position you must meet the below requirements:

Basic Requirements:

Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies listed below,

The required competencies for the GS-12 grade level(s) and above are Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.

Competency Definitions:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND

Specialized Experience:

You must have one year of specialized experience at the next lower GS grade (or equivalent). Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of qualifying experience:

- Experience in providing application support for sites nationwide as well as to application development teams, recommending and implementing solutions to functional and application problems.

- Experience in providing program planning, evaluation, research and analysis the use of technology.

- Experience and knowledge of principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements.

OR

Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence, such as one or more of the following:

- Appropriate licensure, registration(s), certification(s); OR

- A substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field.

Applicants can qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience. Applicants must provide copies of all such documentation when submitting an application.

If applicable, credit will be given for any acceptable experience, including paid and unpaid, as well training or non-formal experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent on the activities.